Terms and Conditions
1. Introduction
These Terms and Conditions (“Agreement”) govern the website maintenance, SEO, and reputation management services (“Services”) provided by [Your Business Name] (“we,” “us,” “our”) to the client (“you,” “your”). By using our Services, you agree to these terms.
2. No Fixed-Term Contracts
All Services are provided on a month-to-month basis. You may cancel at any time by providing written notice before your next billing cycle. We do not offer refunds for payments already made.
3. Scope of Services
The specific details of the Services provided will be outlined in the agreed-upon service plan. While we strive to maintain, secure, and optimize your website and online presence, we do not guarantee specific outcomes such as search engine rankings, website performance, or the number of customer reviews received.
4. Ad-Hoc Work
Any work requested outside the scope of the agreed-upon service plan will be considered ad-hoc work and may be billed separately. Ad-hoc work is subject to availability and will be completed based on our discretion and workload.
5. Client Responsibilities
To ensure effective service delivery, you agree to:
- Provide accurate and timely information as needed for updates and optimization.
- Ensure all login credentials and third-party access are kept up to date.
- Adhere to best security practices to prevent unauthorized access or breaches.
6. Limitation of Liability
While we take reasonable care in providing our Services, we cannot be held liable for:
- Any indirect, incidental, or consequential damages resulting from service interruptions, data loss, security breaches, or performance fluctuations.
- Any loss or damages due to third-party software, hosting providers, or external factors beyond our control.
- Issues caused by client modifications, third-party developers, or external service providers.
In all cases, our liability will be limited to the total amount paid for the Services in the month preceding the claim.
7. Service Availability & Support
We strive to provide timely support and service delivery. However, response times may vary based on workload and the nature of the request. Any major issues will be addressed as quickly as possible, with priority given to security and functionality concerns.
8. Data Security & Backups
We perform regular backups as part of our maintenance services to help protect your data. However, no backup system is infallible, and we recommend that you maintain your own independent backups for additional security. While we will make every effort to restore data in the event of an issue, we cannot guarantee full data recovery in all circumstances.
9. Third-Party Services & Integrations
Some of our Services involve third-party tools and platforms (e.g., hosting providers, review management platforms, plugins). We are not responsible for disruptions, failures, or security issues caused by these third parties.
10. Modifications & Updates to These Terms
We reserve the right to modify these Terms and Conditions at any time. Updated terms will be posted on our website, and continued use of our Services constitutes acceptance of the revised terms.
11. Governing Law
These Terms are governed by the laws of the State of Wyoming, USA. Any disputes arising from these terms will be resolved in accordance with the applicable legal jurisdiction.
12. Contact Information
For questions regarding these Terms, please contact us at stean@influxonline.net.